Tenant Portal and Branded Messaging
Give tenants one place to check rent, requests, leases, household details, and messages.
The tenant portal helps renters interact with the landlord's system without calling or texting for every update. Team adds branded tenant messaging for more professional communication.
Who it's for
Landlords who want tenants to self-serve routine information and communicate through a more organized channel.
What you get
Practical results this workflow delivers for your rental business.
Tenants can see balances, payment history, maintenance requests, and lease access.
Team adds threaded landlord-tenant messaging.
Branding keeps the resident experience aligned with the landlord's business identity.
Key capabilities
The building blocks behind tenant portal & messaging in LandLordSpan.
- Tenant dashboard for balances, payments, leases, household, and requests.
- Tenant notification center for lease, payment, maintenance, and message events.
- Team messaging between tenants and landlords.
- Brand-aware tenant navigation and public-facing experience.
How it works
A simple step-by-step flow from setup to everyday use.
- 1
Step 1
Landlord creates tenant records and sends portal access.
- 2
Step 2
Tenant signs in to see rent, leases, maintenance, and household details.
- 3
Step 3
Paid payment features let tenants pay online when enabled.
- 4
Step 4
Team messaging keeps conversations tied to tenant records.
Honest details, no surprises
What to know about plan access and how this feature fits the rest of the platform.
Basic tenant portal access supports core tenant workflows.
Messaging is explicitly gated to Team.
Tenant-facing API checks prevent messaging after downgrade.
Frequently asked questions
Quick answers about tenant portal & messaging and plan access.
Is the tenant portal only for Team users?
No. Basic tenant portal access supports core tenant workflows. Tenant messaging and branded public leasing tools are Team features.
Can tenants message landlords?
Yes, when the landlord is on Team and tenant messaging is enabled by plan access.
Related guides
Workflows that pair well with tenant portal & messaging.
Rent Collection
See what is paid, what is late, and what tenants can pay online without chasing spreadsheets.
Maintenance Hub
Turn repair requests, recurring upkeep, and repair costs into one organized maintenance workflow.
Branding & Team
Present a professional brand, invite your team, and keep company activity visible as your portfolio grows.