How can we help?
Send us the details and we will review your request. Include the page URL or account context when it helps explain the issue.
Common questions
How do I reset my password?
Use the "Forgot password?" link on the login page. If you don't receive the reset email within a few minutes, check your spam folder and make sure you're using the email tied to your account.
Can I change or cancel my plan?
Yes. Go to Settings → Billing and click Manage Subscription. You can upgrade, downgrade, or cancel through the Stripe customer portal. Cancellation keeps paid features until the end of your current billing period.
How do I add a team member?
Team plan required. Go to Settings → Team, enter their email, choose a role, and send the invite. They'll get an email with a link to accept. Owner and admin roles can manage team members.
How do I invite a tenant to the portal?
Open the tenant's detail page and click Invite to Portal. They'll receive an email with a secure sign-in link. Tenants can view leases, make payments, and submit maintenance requests from their portal.
My tenant can't log in — what should I check?
First, confirm the tenant is using the same email the invitation was sent to. If they need a new invitation, resend it from the tenant detail page. If the invitation link expired, send a fresh one.
How do I connect my bank for rent payments?
Pro or Team plan required. Go to Settings → Billing → Rent Payments and click Connect with Stripe. You'll go through Stripe Connect onboarding to link your bank account. Once complete, tenants can pay online.
Where is my data stored? Can I export it?
Your data is stored on Supabase with encryption at rest and in transit. All plans include a full data export from the Backup page. Pro and Team can also restore from a backup file.
Why can't I access a feature I see listed?
Features are separated by plan tier. The Features page lists what's included in Free, Pro, and Team. If you're on Free and try to access a Pro feature, you'll see an upgrade prompt. Upgrade anytime from Settings → Billing.